Buyer Beware!! Share. In my opinion, this is misleading. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. Phone: +45 89 87 23 40 or Kundeservice@Sephora.dk We look forward to hear from you. I tried to get a store credit for an item I bough a little over their 60 days return policy. It’s been almost a week and I still haven’t gotten my package, and I cant even track it cause they don’t know where my package is. Nothing remote. Sephora was not sympathetic. One of the items ordered was not in the box when it arrived. I feel like I've looked through every menu on My Account and can't find it. See 12 member reviews and photos. Awful. Shopping Sephora.com Accessibility Finding Products International Websites Loves (Shopping List) Purchases Sephora Inside JCPenney Beauty Services FAQs. Awesome!My other complaint is with the rare "sales events". Sephora ranks 154 of 903 in Cosmetics and Personal Care category. If the CSR did not know what she’s doing, she should just say so rather than doing it incorrectly. Great service. 2 times order went to status "Unsuccessful Authorization" without any explanation, when I reached out customer service they said place order again(no explanation why it happens etc). Do you agree with Sephora NZ's TrustScore? Although, a supervisor confirmed this item was received and returned back to their warehouse. Science of Sephora: Love the free samples. Share. ConsumerAffairs is not a government agency. Two items were still in stock. Ulta is outperforming them and now I know why. Sephora - worst customer service Sephora blocked my account without warning after I placed several orders during the current VIB sale. They will not be used for any other purpose without your prior consent. After weighting the box on my bathroom scale to prove that the weight for the package was accurate but the item was not in the box I was finally issued a credit to my Sephora account. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! They will not be used for any other purpose without your prior consent. I won't be giving them my business anymore. I was told that they could not send me a replacement item because they have "accommodated me in the past" for replacing an order. That means I spend too much $$ with this retailer. You've already flagged this Joanna M 3 reviews. I called sephora and they asked me to contact their delivery company and delivery Company confirmed they delivered to the wrong address. A free inside look at company reviews and salaries posted anonymously by employees. Your data is collected by Sephora Middle East to process your request and answer your questions. Not ALL of the items were out of stock. Luckily it’s completely illegal and I can dispute it with my cc, but it’s absolute bs on Sephora’s part. They don’t care because they hired a worst management team to work for their company that don’t give a damn about the customers. These are one of the best cleansers I’ve ever used! It was nothing huge, literally a $14 purchase, but it was wrong nonetheless. Its location on this page may change next time you visit. Absolutely useless. As promised I didn’t get my samples for my order. Read 2 more reviews about Sephora Only the latest review will count in the company's TrustScore Jessica N 4 reviews. The worst internet sale service. Do you agree with Sephora's TrustScore? And are refusing to re-ship it to the correct one or refund me. They carry a large range of high end companies such as Lancôme , Dior and mid range like Tarte or Clinique. If you have more time, and have more questions about your skincare routine, schedule a customized 90-minute full makeup, skincare and fragrance makeover. They then RUSH SHIPPED me the product via Canada Post Express (which they do NOT use) in order to charge my card and make me wait for the refund. To learn more and exercise your access, rectification and deletion rights or organize the post-mortem fate of your personal data, and learn about your other rights, please read our Data Protection and Cookies Charter. I made an order on Dec 4th and just receive it today Dec 21st. I have ordered from their website a couple of times, and have always received my products in a timely manner. Shop. Schedule a 45-minute full makeover at your local Sephora location. I never had an issue with them until today. A customer service rep emailed me back and said Sephora does not refund shipping charges, and 3-day shipping is actually 3-5 day shipping PLUS a 1-2 day processing time. @Sephora.fr: If you see this review please don’t invite me to call that French number or to message your Facebook page. She wasn’t concerned about this. After not hearing from her, I tracked and saw it never made it! Then as soon as the sale is over, items reappear like magic.Shopping more and more with other companies. The package shipped, everything was going normal right up until the scheduled delivery date when it suddenly said it would be late. Absolutely atrocious and fraudulent business. Worst customer service experience ever. Your data is collected by Sephora Middle East to process your request and answer your questions. Sephora was founded in France in 1970 and now operates over 1,900 stores in 29 countries. Incentivised Review No. Sephora wouldn't do anything about it. I placed a order on 12/6 on 12/8 it stated that it shipped however the usps stated it was pre shipment, i reached out to yall on 12/14 and was asked to please give a 3 day grace period until 12/17 for delivery. Be very careful when ordering. Pick 2 Free Samples With Any Purchase. I love Sephora. djfem4il perth. What we like about it Clearly, Sephora is doing all the right things to make its Beauty Insider loyalty program one of the best examples of customer … Sephora sells only prestige products, so consumers who are concerned with the ingredients in their makeup can shop at Sephora knowing they are only getting high-quality cosmetics. Turned out she did not use the product anymore. I had to cancel then find it elsewhere and ship it myself. Hi, Beautiful. How do I post a review? © 2020 Trustpilot A/S. LaserShip is the delivery company and other than it arriving at their main delivery hub on the 16 Dec there have been no further updates. Unfortunately, I received the item not as described online. the prices are too high. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. Buyer Beware!! Not. Share. The hold could not be removed until a year. New. Of those reasons, they said it’s 90 days from the redemption date, that’s it’s 90 days of the original email, and that it’s my fault that I didn’t read the fine print.I did read the fine print on the digital card and am very clear about what it says. Not hard to find. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sephora Customer Service. Turns out it was not rescheduled but was returned to the warehouse saying I could not be contacted and packages that are returned are automatically refunded. I received a gift from a friend from Sephora through the mail and unable to exchange it in store since all stores near me are closed due to COVID. The sales associates know their products and how to apply them. I deeply my express my extreme displeasure of this unacceptable customer service experience. She was very apologetic and did her best to help me.The next day I received an email saying that they would not be honoring the card or sending a new one.They refuse to honor it, claiming different reasons. I tried to use it in store, the retail team agreed it should be valid, called in to their support center and said a card would be issued within 24-48 hrs, unless she lied. They'll be moving this week to a different location on lower level of this mall. It's been two days already and I've received nothing. The program also teaches consultants background on makeup history, best techniques for application and the science of developing fragrances. So I phoned. For more information about reviews on ConsumerAffairs.com please visit our Skincare IQ: Return Claim Made Yes. I'm switching to Ulta. Thank you for your review. You can find contact details for Sephora above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Went into my account and only then did I discover the issue so I had to call customer support. In the end, I never received the label and it did go to my friend. To learn more and exercise your access, rectification and deletion rights or organize the post-mortem fate of your personal data, and learn about your other rights, please read our Data Protection and Cookies Charter. They lost a decade plus customer. I've shopped here for years in store and online. I normally love Sephora; however, my recent customer service experience was disheartening. I never had an issue until I moved to West Hollywood where I had my packages stolen several times. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Consumers satisfied with Sephora most frequently mention free samples, beauty products and return policy. I’m an honest person, I have the only email I’ve ever received regarding this redemption and I only received it after I called them. I've sent who knows how many things over the years with no issue. All Rights Reserved. I've been shopping at Sephora for years, I am a "Rouge" member, meaning I spend a lot. This is free with a minimum $125 purchase. Contact Sephora customer service. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. A link has directed you to this review. GOOD FOR YOU Formulierungen mit mindestens 90% Inhaltsstoffe natürlichen Ursprungs.. GOOD FOR VEGAN Vegane Produkte, frei von Inhaltsstoffen tierischen Ursprungs.. GOOD FOR A BETTER PLANET Umweltbewusste Verpackung und/oder nachhaltig gewonnene Inhaltsstoffe. Spent $3k since Jan 2020 alone. Worst customer service ever. This has been a problem since before Covid and/or the holidays. Orders & Returns Payment Methods Sephora Credit Card FAQs Klarna FAQs Gift Cards & eGift Cards FAQs Gift Card Scam Awareness Happy Cards Billing, Canceling & Modifying … I called to sort it out as I wanted my order as the sales were now over and the reason for the return was invalid. They offered me a refund or said I could make a new order and they would honor the coupon- putting the entire burden of receiving what I ordered on me. Ordered a few items and spend $100 around Nov 27 and supposed to get it by Dec 7. They have partnered with the department store JCPenney and have over 485 Sephora stores inside of JCPenney locations in the United States. 25 reviews of SEPHORA "Sephoras are Sephoras are Sephoras, with the testers and broad range of makeup, skincare, and haircare brands. Write a review on ProductReview.com.au! First they told me to just go to a store and exchange it, but I pointed out that they do not even carry 'The Ordinary" line in store. Loves List. After 1 week of no response I called to follow up and was told the sale thing. WAS GUT IST, MACHT UNS STÄRKER Erfahre alles über unsere Good-For Auswahl. Copyright © 2020 Consumers Unified LLC. I always find it funny that items are a plenty before the sale but the minute they have a discount code all of a sudden new releases/hot items are "sold-out" and its almost immediately. Overall, this has been a rather disappointing experience from a company I’ve supported for many years.And I’m sure they won’t miss my business since they are quite popular, but from now on I will shop elsewhere. Please don't buy anything online from sephora, I had very bad experience. The package was a 6 hour drive from my house. This matter was not communicated to me until I spoke with a Supervisor at Sephora, to inform them of the poor customer service I received. Ordered 2 weeks ago they say it will 100% be here before Christmas and they say it’s shipped last week and they don’t ship it until 3 days before Christmas then I get a email that says it’s gonna be late we’ll no skit you guys lied and says it was shipped when it wasn’t. The company offers only prestige makeup brands, including their own Sephora line. So basically told me to get lost and nothing will be done to fix the issue. They have now asked me to wait another entire week to see if the package shows up however my options at that point will be the same. Sephora Collection Customer Service: rated 3 out of 5 on MakeupAlley. I was told it was 2 weeks passed the return date. One of the items ordered was not in the box when it arrived. Seems like Sephora is really cracking down - except they are cracking down on losing customers that keep them afloat. I will not be buying from them again. BYE Sephora. I am beyond disappointed with the company’s customer service. Well I moved and prior to placing an order deleted my old address out of my profile and updated it with a new one. They are awful. Quizzes. During the early stages of this pandemic, I ordered a Dyson Hair Straighter. i then reached out on 12/17 and did not hear anything back on 12/21 i was told to please give a 7 days grace period from when i had previously spoke with them on 12/14 i then reached out 12/22 when it had been 7 days, i finally spoke with a person who knows how to do their job and they said my order was lost 2 things i order were out of stock and the items that are in stock would not make it in time for christmas absolute bs thankful for the one person that helped me out of multiples i spoke with. Great service, delivery was prompt and packages come in good condition. The rep insinuated that because the weight of the package when it left the facility was the same as what was listed on the tracking number that I was not being honest. See reviews below to learn more or submit your own review. I will make sure we won't try to buy here again.. I have ordered since 29/11/2020 some Christmas gifts. I knew that my wife wanted a specific perfume and she used to buy here something. Shipping is always fast Useful. Still hoping for an Ulta one day. Contact Sephora Customer Service for assistance with orders, product information, store locations and more. All rights reserved. They also told me they could not give me a rain check for out of stock items. I was trying to inform them by phone (no reply), by mail ( not working), but nothing. Search. They could have a) sent me the in-stock items; b) gave me a rain check/store credit on the items that were not in stock; c) not advertise discontinued or low stock items for Black Friday or just have more stock to anticipate demand; d) train their customer service reps to think critically and dedicate themselves to long time customers instead of finding whatever solution that will make their job easiest for themselves because really, they could care less. Support the Coeur de Fôret Association by getting hooked on Divine Oil. As a company that ships internationally you MUST be able to serve international, non-french speaking customers! I bough the item as a Christmas gift for my mom, she didn’t open the gift until Christmas day. Community. After a couple of frustrations, today pushed me over the edge. Sephora regularly offers free beauty classes in their stores to help you learn everything from the basics of contouring to how to apply your own false eyelashes. Complaints are a dime a dozen. I have all the proofs that they miss deliver the package. They sent it promptly. It envelops the skin with a subtle, floral and sun-kissed fragrance, with woody notes. Track Order Find a Store US. You use to get free 2 day shipping with that level, no longer. Multiple emails saying there wasn't anything they could do and how they valued me as a customer. Basically, no matter how long you have been their customer and how much money you have spent on their company. I'm sorry that you received a wrong product. Absolutely terrible website. Even though the manger said she … Thanks for that permission but no thanks. Ordered during the Black Friday sales and put the address as per the estimated day it would be delivered (so my work address). The makeover is complimentary with a minimum $50 purchase. You can also find answers to frequently asked questions in the online Customer Service section. I contacted Sephora who advised that my package was lost in the mail and they therefore cancelled my order and refunded me, due to the fact that the items were out of stock. Here's my bigger issue: I lost out on over $90 in savings and if I wanted any of the items, I would now have to pay full price for the items still in stock, as well as the other items once they were restocked. I ordered a cologne from Sephora through the app on December 4th, it was an impulse gift buy as I had a coupon otherwise I would have normally gone to the store and made the purchase in person. As a German customer Facebook redirects me to the Sephora.de FB page. Thank you, you have successfully subscribed to our newsletter! I can't for the life of me find the link or page that would list all the reviews I've written on my account. Voice your opinion today and hear what 17 customers have already said. Firstly, I've been a "Rouge" client for some time. Gifts. But they canceled order and give back to store credit which i don’t like to use their service any more. Fast forward to present, I received makeup today that I decided to return this evening. They refuse to acknowledge the credit. I was waiting for them to be delivered and nothing. So apparently to Sephora they delivered everything yet I’m missing an item. The person I spoke to was adamant that all my items were packaged and delivered to me when clearly they weren’t. Brands. I didn’t get an email and it didn’t show up with my order. And every day the expected delivery day is shown as the same day I'm looking at it but it isn't out for delivery. Not even sure why they have varying member levels because perks don't seem to exist anymore. I emailed in and told them to CANCEL immediately. customer service help; Ratings & Reviews; customer service help. Every Sephora consultant goes through rigorous training so they can identify different skin types and understand skin physiology to help customers find the best products for their skin. Permitted? Not good enough and I had to purchase the product locally. Please choose from the following options for information about your order, product information, store locations, and more. The best Sephora of the many I've been to Well lit, well organized and fantastic customer service. They have lost my business for taking advantage of customers during Covid knowing full well that they will be able to keep people's money for an additional month after a return is received. Sephora has a consumer rating of 3.66 stars from 522 reviews indicating that most customers are generally satisfied with their purchases. Lack of knowledge and totally Fraud service. Unsubscribe easily. We value your privacy. NICE. Awful treatment of customers and a very short-sighted business decision, because women know there are other ways to order their favourite products online. You've already flagged this Reply from Sephora. They have no idea where my package is, only that is "in transit". Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. They refused my coupon return (500 point purchase) even though my packaged was lost and some items couldn’t be resent. In September I was able to redeem points for a $100 digital card when I placed an order. So I basically paid Sephora $3.00 for normal 5-7 day shipping, and according to Customer Service, I am never getting that money back. They simply cancelled my orders without so much as an email letting me know there was an issue. Join the 596 people who’ve already contributed. The courier said they couldn't find the home...a very populous area outside of Portland, OR. Reviews from Sephora employees about working as a Customer Service Representative at Sephora. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Worst customer service experience ever. Date Purchased September 2020. Wish there was more competition in Canada. 'Service' is non-existent with their 'customer service'. I am permitted to give you 3k of my money in store? The supervisor told me that I am still permitted to shop in store. My reply was 'are you sure' and I replied again CANCEL. I asked to have the amount credited to my credit card instead since I do not intend to shop at Sephora in the future due to the poor customer service. In store beauty classes: Fast delivery, good websie, great black friday discounts. Sephora has the worst customer service i have ever used. I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). The order arrived 2 days early (after I received 47 emails telling me it was on the way) but as I was not at the location I spoke with the delivery driver who said he would rescheduled my order. You can call Sephora at (888) 866-9845 toll free number, fill out a contact form on their website www.sephora.com, or write a letter to Sephora USA, Inc, First Market Tower 525 Market Street, 32nd Floor, San Francisco, California, 94105, United States. Oh and I’ll be returning all purchases made within the last 30 days since that is allowed in the fine print! I phoned 1877sephora and the CSR said that she could send me a pre-paid label. Completely dishonest and they skirt taking accountability by passing you off to the next person and ultimately just sending a generic email by a representative who clearly didn’t even read the case and should lose their job. A free inside look at company reviews and salaries posted anonymously by employees. She's lived there for year and years. Get buying tips about Makeup Brands delivered to your inbox. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. I love their endless selection of products, the competency of their customer service representatives, and just the general atmosphere of things to be discovered. I usually buy stuff online, since there's free shipping over $50, samples, and a broader range of brands, but this is my favorite Sephora store. I’ve spent thousands over the years as a vib rouge with this company. I can't find the 'write a review' button on the item. 5 Sephora reviews. Voice your opinion today and hear what 1014 customers have already said. I imagine what they are referring to is when last year they sent me SOMEONE ELSES order. Reviews from Sephora employees about working as a Customer Service Associate / Cashier at Sephora. FAQ. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. Today I contacted them about an order where I received the wrong item. The woman told me that the girl should have honored my refund and credited all my money back (which is funny). I made a large purchase during the Black Friday sale but my package never showed up after 2-3 weeks. But somehow that is MY fault? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For 1item i have to place order for 3 times and all order got cancelled and totally waste of time. It has been another week woth still no response. I had an item missing from my Sephora order. Also, FYI, there's a pandemic going on so telling people they are permitted to shop in store is tone deaf and horrible business practice. For new customers, Sephora suggests you build a beauty profile where you can input information about yourself in order for Sephora to generate recommendations. This company is not yet accredited. Prestige products: I ordered an expensive perfume as a birthday gift for my niece. Enjoy reading our tips and recommendations. Sephora is dedicated to having the most knowledgeable team of consultants in all their stores, which is why they created the Science of Sephora program. I would recommend buying online only. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . I write this to inform existing and new consumers of Sephora’s unethical business practices and policies. a completely different color). I called Sephora to see if they would make an exception, but won’t. se phora.se. See samples, rewards and promotions in basket. Inept representatives with obviously poor training. Buy straight from the source. Be the first one to find this review helpful. Reviews from Sephora employees about working as a Customer Service Representative at Sephora. I've spent so much money there and they wouldn't even help when this clearly needed their intervention. I've been Rouge for years. Sephora ranks Unsubscribe at any time. The rep agreed; however, when I followed up with them they refused. I called Sephora and they completely denied to refund or reship the package. Similar opinion? That was December 14, it has been 2 full weeks and the tracking hasn’t been updated once. Sign in to see items you may have added previously. Who am I going to believe I wonder...what I’ve actually seen with my own eyes or their employee. This multi-use, luxurious dry oil moisturises, nourishes and enhances thanks to its unique formula made with exceptional blend of oils (grape, hibiscus, sesame and argan) combined with our patented anti-oxidant Polyphenols. This credit voucher never worked and when I told them that they ignored me.
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